Refund Policy

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial Pro Plan subscription
• This is your first time subscribing to BillerBear Pro
• You contact us directly to request the refund

What's Not Covered

The 30-day guarantee does not apply to:

• Subscription renewals (monthly or annual)
• Previous subscribers who are re-subscribing
• Partial billing periods after the 30-day window
• Requests made more than 30 days after the initial purchase

How to Request a Refund

To request a refund, simply contact us at support@billerbear.com with:

• Your account email address
• The reason for your refund request (optional, but helpful for us to improve)

We'll process your refund within 5-10 business days. The refund will be credited to your original payment method.

Cancellation vs. Refund

Cancellation and refund are different:

• Cancellation: Stops future billing. You keep Pro access until the end of your current billing period, then your account reverts to the Free plan.
• Refund: Returns your payment. Only available within 30 days of your first subscription. Your account immediately reverts to the Free plan.

You can cancel your subscription anytime from your account settings. No penalty, no hassle.

Annual Subscriptions

For annual subscriptions, the same 30-day guarantee applies from the date of purchase. After the 30-day window, we do not offer partial refunds for the remaining months if you decide to cancel mid-year.

Payment Processor

All payments are processed by Paddle, our Merchant of Record. Paddle handles all refund processing. In some cases, Paddle may contact you directly regarding your refund.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

• Email: support@billerbear.com
• Contact Form: billerbear.com/contact